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Harrington, H.J. (H. James)

Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness / H. James Harrington - New York : McGraw Hill , 1991 - 274 p. : ill. ; 24 cm.

ISBN: 0070267685

Subjects--Topical Terms:
Control de calidad
Administración de producción --- Control de calidad

LC Class. No.: TS 156 / H37 1991