TY  - BOOK
AU  - Hayes, John.
TI  - The theory and practice of change management 
SN  - 9781403992987
AV  - HD 58.8 H 39 2007
PY  - 2007///, c2002
CY  - New York 
PB  - : Palgrave Macmillan 
KW  - Cambio Organizacional
KW  - Efectividad Organizacional
N1  - Includes index
ER  -