La brújula del servicio : (Registro nro. 24554)

Detalles MARC
000 -LEADER
fixed length control field	00819nam a22002417a 4500
003 - CONTROL NUMBER IDENTIFIER
control field	MX-MxUI
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20161201162824.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	130405s2009 ag aj \|r\|\|\|\| 000 0 spa d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9789876150576
040 ## - CATALOGING SOURCE
Transcribing agency	MX-MxUI
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title	spa
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF 5415.5
Item number	S24 2009
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Schefer, Raymond,
Relator term	autor
9 (RLIN)	9604
245 13 - TITLE STATEMENT
Title	La brújula del servicio :
Remainder of title	un enfoque para la construcción de una propuesta de valor /
Statement of responsibility, etc	Raymond Schefer, Matilde Inés Lanati
250 ## - EDITION STATEMENT
Edition statement	1a. ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	Buenos Aires, Argentina :
Name of publisher, distributor, etc	Pearson Educación,
Date of publication, distribution, etc	2009
300 ## - PHYSICAL DESCRIPTION
Extent	xxi, 297 p. :
Other physical details	il., tablas ;
Dimensions	23 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc	Incluye bibliografía : p. 295-297
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Servicios al cliente
9 (RLIN)	9605
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Administración
9 (RLIN)	1189
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Lanati, Matilde Inés,
Relator term	autor
9 (RLIN)	9606
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Library of Congress Classification
Koha item type	Libro
Koha issues (borrowed), all copies	1

Existencias
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Total Renewals	Full call number	Barcode	Date last seen	Date checked out	Copy number	Price effective from	Koha item type
		Library of Congress Classification			Acervo general	Biblioteca Loyola (Tijuana)	Biblioteca Loyola (Tijuana)	Sala principal	05/04/2013	1	2	HF 5415.5 S24 2009	048987	12/12/2016	01/12/2016	ej.1	05/04/2013	Libro