Qué hacer realmente para atraer, deleitar y retener clientes (Registro nro. 19842)

Detalles MARC
000 -LEADER
fixed length control field	00566nam a2200145 a 4500
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF 5415.5
Item number	W518 1994
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9506412251
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Wise, Tom
245 ## - TITLE STATEMENT
Title	Qué hacer realmente para atraer, deleitar y retener clientes
Remainder of title	: el gurú de la calidad total del servicio relata sus experiencias y anticipa el futuro
Statement of responsibility, etc	/ Tom Wise
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	España
Name of publisher, distributor, etc	: Vergara
Date of publication, distribution, etc	, 1994
300 ## - PHYSICAL DESCRIPTION
Extent	397 p.
Dimensions	; 22 cm.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note	Incluye índice
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Servicio al cliente
General subdivision	- Instrucción
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Relaciones con los clientes
General subdivision	- Instrucción programada

Existencias
Withdrawn status	Lost status	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Copy number	Price effective from	Koha item type
				Acervo general	Biblioteca Loyola (Tijuana)	Biblioteca Loyola (Tijuana)	Sala principal	22/02/2011		HF 5415.5W518 1994	034186	11/04/2011	ej.1	11/04/2011	Libro